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I have recently ‘Upgraded’ my phone and lost all game progress.

If you have ‘Upgraded’ your phone to a new/better device the game progress cannot be restored on this device.

All the game progress is linked to a User ID which is unique for a particular type of device. If you change your device, then the User ID assigned to that device is different, hence, the initial progress cannot be restored. This means that you will not be able to access previously completed levels in Wordbrain.

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  • Avatar
    Carson A

    I updated my device and transfer my files from my old S3 to my new Note 5 and the game played without problem; found the files and remembered my progress. Recently, I upgraded to Marshmallow and my game will not load my progress. My files are still there, I did as instructed here and nothing. Any advice?

  • Avatar
    Carson A

    I stand corrected. Uninstalling and reinstalling replace my existing files with a blank slate. Crap.

  • Avatar
    law_ee

    This is ridiculous! Other applications can backup and restore between devices. Why should this simple game be so difficult. After the number of hours spent on this game, there is no way I am prepared to go through all of that again! If you don't sort this out soon, then you've lost not just me, but all my friends and family. Everyone I know that plays this game is horrified that all of the time they have invested can never be recovered between devices! 

  • Avatar
    Karl Erik Asbjørnsen

    Uninstalled for this reason.

  • Avatar
    Shaun Keating

    I have had my phone stolen, so I am not happy that I have not only lost my progress, but also the close on 300 hints.

  • Avatar
    Tim Bowermeister

    Tested successfully.

    Copy this file from your old device or backup to a new device to restore progress.

     

    Android\data\se.maginteractive.wordbrain\files\spitfire\PlayerProgress

    Edited by Tim Bowermeister
  • Avatar
    Shaun Keating

    This is all very well, but what happens if you no longer physically have the old phone i,e it was stolen? Not only do you loose your  progress, but also all you hints.

  • Avatar
    Tim Bowermeister

    Wasn't intended to be a cure-all solution.  Was offering a possible fix for those that still had that file available on an old device or a backup.

    In your scenario you're out of luck, which is unfortunate.