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The Game Has Too Few "Free Hints".

We know how much you love hints and we want to tell you that the product team is already working on adding more ways for you to get free hints.

Also we have some cool hint packs which can be purchased from within the app.

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  • Avatar
    Peggy Conlin

    When you finish your investigation for users receiving Free Hints, will they be contacted via email? Please let us know someway as I understand there are many game players. Thank you.

  • Avatar
    Mag Interactive Support

    You'll be notified within the app :)

  • Avatar
    Robert Stemmler

    So, a whole year later and you still haven't discovered a way to give your users the hints you offer after every 20 puzzles? But you've found a way to put floating hearts in to the app, huh. You've stated that the screen for "3 free hints when one Tweets their status" would disappear, but this is not the case. I still see the '3 hints w/Tweets', but it also states that I have already won 3 free hints (having completed a 20 puzzle pack), and an additional 3 free hints can be acquired by Tweeting my status. I find myself a bit confused when what you say doesn't correspond with what I see. Or, is it possible that you would rather gain a profit from, than provide an incentive to your players? I look forward to your honest answer. Thank you for your time. ~ Rob

    Edited by Robert Stemmler
  • Avatar
    Mag Interactive Support

    Hi Robert! 
    Thank you for your honest and respectful feedback, we really appreciate it. 
    To better understand why this still seems to be happening we need to know what type of device and iOS/OS version you have since it can be related to that specific type of device or iOS/OS version. We know for a fact that this has been fixed for some devices, but it is sometimes difficult to assure that this issue has been solved for all devices. You should get 3 hints after each completed pack, and be able to double up that amount by choosing the Tweet or FB share option. You can however only get 3 extra hints for sharing the first three times. 

    We're always working on developing the game in a way that suits our players, and this is based on the feedback we get from them. We're also working as fast as we can to add, change or fix things that needs to be fixed, but due to resources, time and prioritizations  some things take longer time to execute. 

    Please let me know if you have any further questions or comment, and I'll be happy to answer them for you. 

    Thank you for your patience Robert. 

    Kind Regards, 


  • Avatar
    Robert Stemmler

    The device I use is a LG Sunrise Android 4.4.2 [KitKat] Smartphone (TFLGL 15GP4P). Should you require any other information feel free to ask. Thank you, ~Rob

    P.S. I am currently at level 6 in the Shark -pack. Since my initial contact I have completed an additional 6 (poss. 7) puzzle-packs, without the benefit of the hints earned. The only hints I received at that time are the 10 I purchased. ty

    Edited by Robert Stemmler
  • Avatar
    Mag Interactive Support

    We can make a temporary fix for this for now, and we'll make sure to look into this more specifically. 

    For us to credit your account with the hints you have not received, please follow the step below; 

    1. Open wordbrain -> Go to Settings -> Tap on "Email Us" -> When your mail opens and you'll see the email form, scroll down and copy where it says "USER ID: (number)".

    2. Paste the number here and we'll add 20 hints ASAP

    Thank you

  • Avatar
    Robert Stemmler

    Per your instructions... UserId: 7145447202

    I appreciate all your time and attention to my dilemma. Sincerely, Robert